Frequently Asked Questions

SEO improves a website's technical accessibility, structure, content and relevance to useful searches. The work can include keyword research, technical checks, on-page optimisation, local SEO and performance reporting.

There is no guaranteed timeline. Changes may be discovered and assessed at different rates, and competition, content quality and prior performance influence the outcome. SEO is usually an ongoing process.

No. No agency controls Google's ranking systems. We agree on concrete work, report observed results and explain uncertainty rather than promising a fixed ranking.

Local SEO can be relevant when customers search for services in a particular area or near their location. Business Profile eligibility and service-area information must reflect genuine operations.

An audit identifies issues and recommendations. Ongoing work can include prioritised implementation, content refinement, monitoring and repeated review, subject to the agreement.

Design focuses on information, usability, interaction and visual presentation. Development implements the working site, applications and integrations. Most projects involve both to some degree.

Yes. We recommend technology based on your requirements. WordPress may suit standard content management, while Next.js and other tools can support tailored web experiences and applications.

A description of your business and project goal, plus any existing logo, photos, content, domain and design references. We can clarify anything missing during scoping.

E-commerce can be included when product information, payments, delivery processes and other requirements have been discussed and quoted.

Domain registration, site ownership, source-code access, hosting and handover responsibilities are documented in the project agreement. We encourage businesses to retain control of their core accounts.

Yes. The agreed number and scope of review rounds appear in the quotation. Additional changes can be considered and quoted where necessary.

The current advertised introductory Basecamp price is R2,990, with R4,500 as its standard reference price. Final prices and inclusions are confirmed in the quotation.

Our monthly SEO packages are Foundation R3,000, Growth R7,000, Performance R15,000 and Multi-Market R25,000. Exact deliverables and terms are agreed in writing.

Not automatically. The quote specifies which costs are included, who purchases the domain and how recurring hosting fees are handled.

A typical project uses a 50% deposit with the remainder due according to the approved invoice and handover terms. The written agreement governs an individual project.

No assumption should be made that Google Ads spend or paid social media spend is included in agency fees. We itemise those costs in the proposal.

AI search optimisation (including GEO/AEO) builds on good SEO with clearer factual content, discoverable information and careful assessment of AI-assisted search experiences. No platform citation can be guaranteed.

Yes, but they are different channels. SEO targets organic search visibility; Google Ads involves paid media spend and campaign management. Each requires distinct measurement.

We can discuss content planning, publishing and related activities. Account access, post volume, community management and paid campaigns are defined in the agreed scope.

Contact us with your business details, website URL if applicable, project objectives and available content. We can then discuss the suitable service scope.

No. You can begin by sending a brief email or WhatsApp message. We will suggest a conversation only where that helps clarify requirements.

Many SEO, marketing and development projects can be delivered remotely. Local search claims and business listings must still accurately reflect physical locations and real service areas.